I’ve never trusted my dogs with anyone as much as I have trusted them with Brooklyn Paws. Mark is amazing with them. After each walk, I would receive an update with a cute picture of the dogs. If there is something about the dogs that is out of the ordinary, he’d always notice and would let me know right away. That is how I know he really cares about the dogs. Zoe recently had a surgery and required special care during her walk. Mark was great with her and took the time to make sure she received proper care. He takes care of them as if they were his own.
I couldn’t say enough good things about Brooklyn Paws. We are truly lucky to have found them – Great and honest people providing excellent service!
I cannot recommend Justine enough! I recently left the country for 6 weeks and asked Justine to visit, feed, and take care of the litter for my very quirky and shy cat, Lucy. I got an email with a photo and an update every time she visited, which allowed me to fully enjoy my time away. Also, she miraculously gained Lucy’s trust, which hardly ever happens, and gives her cat whisperer status in my book
She is trustworthy, organized, responsive, and caring. Call her!
We’ve trusted Brooklyn Paws with our rescued cattle dog mix, Rogue, for a month now. And Mike has has been wonderful from the beginning. Rogue’s shy when meeting new people but he took the time to allow her to be comfortable around him. Before he left our initial meet and greet, he was able to pet her and get her to do a few tricks for him (this is no easy feat, trust me, my mother-in-law still struggles to get Rogue’s affection).
After every walk Mike will text us how the walk went, along with a couple pictures. He also freshens her water, and makes sure the apt is at a comfortable temperature for her. We haven’t met Justene yet but she’ll often respond to the cute pictures Mike posts on our group chat. With that said, Mike makes it a point to bring trainees or other walkers with him that would potentially walk Rogue if he isn’t available. This was big for us because we didn’t want her to feel uncomfortable every time someone unfamiliar walked in the door.
Overall, Brooklyn Paws is great! They are well connected and versed in their industry and stand up for animal rights. We couldn’t have picked a better group of best friends for Rogue.
I don’t have enough wonderful things to say about Brooklyn Paws. A neighbor recommended them to me when I first got my pup, Toby, at 8 weeks old. Justine came on a Sunday (the same day I called) to meet him to start his walks on Monday. Since he was so young, she walked him personally for a few weeks until he was old enough to join a group. Since then, they’ve put up with Toby’s (crazy excessive) energy and always took care to find a walker that fit his personality. Every day I get great pictures and updates, and the team always takes care to share any news (anything odd i should be aware of, any trouble Toby got himself into in the apartment) and they always freshen his water and give him a treat. Every team member I’ve met truly loves the dogs like their own.
They are always extremely flexible with scheduling and have always been able to make things work.
After 10 months I was really sad (and nervous) when we had to move and I thought I would have to find a new walker. Instead, Justine went above and beyond to keep Toby on her schedule and make my life easier. I’m so grateful. After reading other reviews of walkers not being trustworthy, I have never had one bit of worry with Brooklyn Paws or anyone on their team. I couldn’t recommend a service more highly!!!
Justine and her entire team are consummate professionals who loved my little one as if she were their own. They were very flexible and responsive to changes in my schedule and they always sent me the best updates with photos after each of Lola’s walks so I knew she was home safe and happy.
The team at Brooklyn Paws would always go the extra mile for Lola too – if she needed to be fed or if some lights needed to be turned on for her until I could get home, they would always take care of it. To add to the ease and convenience of their services, they also have electronic billing which makes the dog walking experience even more seamless.
I can’t say enough good things about Brooklyn Paws – I just moved from Brooklyn Heights to Jersey City so unfortunately I need to find a new dog walker but if the BK Paws team serviced this area, I would still be using them.
Thank you Brooklyn Paws – Lola and I miss you guys!
The first consultation was all I needed to feel completely comfortable entrusting my dog with Justine and company. She was knowledgeable, friendly, and my usually-anxious pup was in love with her by the time she left 30 minutes later.
We’ve had a couple different walkers over the course of our 2.5 years here (huge thanks to Mark and Tim), and Andy has developed a deep bond with both. Sometimes we’ll be walking through the Jay St. Metrotech area and she’ll see Mark 200ft away and run to him with more enthusiasm than I thought possible. The walkers truly know and care about the dogs they walk and have always gone to great lengths to keep Andy safe and happy.
From a service perspective, Brooklyn Paws recently moved online to a website that allows you to track when a walker has arrived/departed, and also lets you see the route they walked. You can also request additional services, cancel services, and more through the portal. Our payments are set up to be automatic, and we have never once had a billing or payment issue. It’s an amazingly easy process, with great customer care.
Lastly – when my wife was pregnant, Justine worked with us to arrange for Andy to get from our apartment to her boarding location. The entire thing went off without a hitch when my wife went into labor, saving us a TON of worry and hassle. This is the kind of personal above-and-beyond touch that has left us with such a strong impression of this service and the people behind it.
Honestly, I can’t recommend Brooklyn Paws enough. It’s personal, their scheduling is very easy, their pricing is great, and most importantly Andy loves everyone she’s walked with. Leaving Brooklyn Paws is one of the hardest parts of our move out of state.
When I do leave the house for work I can always rely on their online check-in system to alert me whenever the walks begin and end. I can see a map of their walk, get a report on how “productive” they were, and even get a photo with a clever caption. I mean … come on, who else does this? The best endorsement for Brooklyn Paws and Doug is when we happen to see him at night in the neighborhood. Baxter and (especially) Bailey get so excited to see him, that’s five paws – I mean, stars – right there. You can’t go wrong with Brooklyn Paws.